Do you still have doubts? We are happy to help you, please check the frequently asked questions below.
- Why should we be a company classified as "Clean & Safe" by Turismo de Portugal - Covid-19?
- In what regions does the company offer services / products?
The company preferably works in Alto Minho, which includes Viana do Castelo district and Peneda do Gerês National Park.
Our headquarters are in Viana do Castelo, hence, making us privileged experts in this region. We work in Serra de Santa Luzia and Serra d'Arga, as well as along the coast.
The region where we prefer to work is Alto Minho, which includes Viana do Castelo’s district and Peneda do Gerês National Park.
- Does the company have / offer services / products in Peneda do Gerês National Park?
North Discovery is a documented tourist animation company that provides open air activities, nature and culture, it is registered in the RNAAT with the number 1164/2018. It is acknowledged as a provider of nature-based tourism activities and it is authorised to operate within protected areas by the ICNF, within the same registry.
- Does your company work year-round?
Yes. Depending, clearly, on the seasons and the weather, there might be a need to adapt the offer, such as, for example, bathing in the natural lagoons in winter, or even canoe expeditions. However, the basis of the service / product and its interest ("Explore and live nature") remain unchanged at all times of the year.
- What kind of vehicles does the company use?
The company vehicles are all four-wheel drive. Besides ensuring comfort and safety, these vehicles, because of their features, allow off-road tours and access to any place where other vehicles barely reach. Our tours have off-road trails and paths in the mountains.
- Does the company provide pick-up and drop-off services?
Yes. The company uses its own vehicles for pick up and drop off services, at the spots agreed upon by the customer.
This service is provided in the districts of Porto, Viana do Castelo and Braga.
- What is the maximum number of people per activity?
The maximum number of people per activity is usually 6, as it is the number of seats in the company's four-wheel drive vehicles. This information is indicated in the product / the company web service.
If the number of people is larger, the company must be contacted in time, to verify its viability.
- Are children allowed to go?
We opted for 2 years old as the minimum age.
The indicated price is reduced by 50% until the age of 14.
Children are not considered for the minimum number of people per activity / service (2), but are considered for the maximum number of people per activity (6).
- What should I wear?
Depending on the season of the year, you should wear comfortable clothing, preferably large attire and suitable for the season’s temperatures. The footwear is also very important and it should be appropriate for uneven grounds. Do not wear flip-flops or high-heeled shoes.
In summer, shorts, swimwear and a towel are recommended to take advantage of the bathing opportunities in the natural lagoons.
- What is recommend to carry along in the activity?
Depending on the season of the year, consider wearing sunglasses and a hat as well as sunscreen.
- Are there vegetarian and vegan choices?
Yes. Yet, when booking the service, you should let us know about theses preferences, so that we can guarantee its inclusion. In case of any food allergy, we must also be informed.
- Do the rates include taxes?
Yes. Prices given and / or communicated include all legal taxes.
- What does the insurance cover?
Customers are covered by two insurance policies ranging from the pick-up to the drop-off services, namely a Civil Liability policy, in the amount of € 50,000, covering damages to third parties and a Personal Accident Policy with coverage of € 20,000 in the event of death or disability and € 3,500 for treatment and repatriation expenses.
- Is smoking allowed?
It is prohibited to smoke in our vehicles.
Smoking is usually also forbidden in buildings required for the services / products.
You can only smoke outdoors.
- Is it possible to cancel the service / product and be reimbursed?
Yes, provided it is requested up to 48 hours prior to the day of the tour.